How BetBalancer collects and handles personal data when you visit this site or contact us about our services.
BetBalancer Malta Ltd, 76 Burke’s Court, Triq Gorg Borg Olivier, STJ 1081 San Giljan, Malta, and BetBalancer Serbia Doo, 22 Branka Radicevica, 22035 Stari Banovci, Serbia (together “BetBalancer”, “we”, “us”).
Who we are
BetBalancer provides business-to-business sports data and odds management services to sportsbook operators and platform providers. We do not offer betting services to the public and we do not process end-bettor accounts or wagers through this website.
What we collect
- Details you give us. Name, work email, preferred contact channel and number or handle, company or website, and the role description you select when you request a call.
- How you reached us. The page or campaign that brought you here, recorded so we know which parts of the site are useful.
- Technical data. Standard server log information such as IP address, browser type and pages requested.
We do not ask you to describe your commercial situation through this website. That conversation happens on the call.
Why we use it
- To answer your enquiry and arrange a call, on the basis of steps taken at your request before entering a contract.
- To provide and support our services under an agreement with your organisation, on the basis of contract performance.
- To keep the website secure and understand how it is used, on the basis of our legitimate interests.
- To meet legal, regulatory and accounting obligations.
Who we share it with
We share personal data only with service providers acting on our instructions, hosting, scheduling, email and analytics providers, and with professional advisers or authorities where the law requires it. We do not sell personal data and we do not share it for third-party marketing.
International transfers
We operate from Malta and Serbia, so data may be processed in both. Where data leaves the European Economic Area we rely on an adequacy decision or on standard contractual clauses together with appropriate safeguards.
How long we keep it
Enquiry data is kept while the conversation is live and for a reasonable period afterwards so we can pick it up again. Contract and accounting records are kept for the period required by law. Server logs are kept for a short technical retention period.
Your rights
Subject to the applicable law, you may request access to your personal data, correction of inaccurate data, erasure, restriction of processing, portability, and you may object to processing based on legitimate interests. To exercise any of these, write to [email protected]. You also have the right to complain to your national data protection authority.
Changes
If this policy changes we will update the date at the top of this page.